Mastering challenging conversations with confidence
16 May 2025
Practice Owner & Business Management Theatre
B
Learning Content
Mastering challenging conversations is a crucial skill for dental professionals, enabling smooth and confident interactions even in difficult situations. This interactive session, designed for every member of the dental team, will provide practical tips and proven strategies to navigate tricky patient behaviours and situations with professionalism and resilience. Through engaging discussions (no role play!), participants will gain tools to transform uncomfortable conversations into opportunities for positive outcomes. Whether you work front-of-house or chairside, this session will equip you with the communication skills needed to enhance patient trust, team confidence, and daily practice success.
- Apply practical communication techniques to handle challenging conversations with patients or colleagues confidently and professionally.
- Develop resilience and adaptability to manage difficult behaviours and situations effectively.
- Enhance team collaboration by sharing strategies and promoting a consistent approach to challenging interactions.
Aims
To equip dental professionals with the skills and confidence to navigate difficult conversations and behaviours constructively.
To foster a team-wide understanding of effective communication strategies for improved patient and colleague interactions.
To empower the dental team to transform challenging situations into opportunities to strengthen relationships and enhance practice success.
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