I want to speak to the manager! The patient challenges you wish your team could answer more confidently and effectively
13 May 2023
Practice Management & Services Theatre
A , B , D
Dealing with patient conflict in the dental practice. Giving delegates a blueprint of how to have those difficult conversations.
- To understand the complaint handling process and regulations
- Know how to provide your teams with knowledge on conflict prevention
- Recognise how we can improve our team/patient communications