Complaints: how to deal with them and how not to stress about them
17 May 2024
Enhanced CPD Theatre
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Learning Content
Aimed at all members of the dental team, this lecture will discuss how best to manage complaints occurring in general dental practice in a way that reduces stress, also looking at how to prevent complaints in the first place.
Learning Aims
Discuss how to manage patient complaints occurring in general dental practice - Discuss strategies for avoiding complaints in the first place.
Learning Objectives
Understand the factors that cause patients to complain - Understand how to avoid complaints and how to protect yourself in the event of a complaint - Understand how to deal with complaints to (ideally) avoid escalation - Understand the importance of self-care when in receipt of a complaint.
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