Complaints handling and avoiding pitfalls
15 May 2026
Next Generation Conference
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Learning Content
A refresher in complaint handling. with a focus on the common pitfalls which dentists would be keen to avoid. Complaints are increasing and patients are becoming more aggressive in their complaints. The use of AI to generate complaints is also concerning. We will look at how to effectively manage complaints to reduce the risk of escalation.
Aims
to help attendees understand how complaints arise
to provide examples of common pitfalls when handling complaints
to enable attendees to manage complaints effectively
Learning Outcomes
- understand how complaints arise
- how to manage complaints effectively
- reduce the risk of complaints arising or escalating
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