''Congratulations! your patients have forgotten you exist” a fireside chat with nGAGE and Damira Dental
15 May 2026
Practice Owners & Business Management Theatre
Learning Content
Join Bex Lyon (nGAGE) and Rianna Thompson (Damira Dental) to explore how dental practices can stay top of mind. Learn how to make patient communications engaging, boost attendance and loyalty, and use technology and personalised messaging to reduce no-shows and improve outreach with practical, actionable strategies.
Aims
To provide insight into how patient communications influence engagement, attendance, and loyalty - To explore practical strategies for making communications personalised, timely, and memorable - To highlight common challenges in patient messaging and how to overcome them - To equip dental teams with actionable techniques to improve patient retention and satisfaction.
Learning Outcomes
- Understand how effective patient communications impact recall, engagement, and loyalty- Be able to identify common pitfalls that make communications forgettable- Understand strategies to make messaging personalised, timely, and effortless- Be able to implement practical techniques to keep your practice top of mind
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