''Congratulations! your patients have forgotten you exist” a fireside chat with nGAGE and Damira Dental
15 May 2026
Practice Owners & Business Management Theatre
Learning Content
Join Bex Lyon from nGAGE for a lively fireside chat with Rianna Thompson from Damira Dental exploring how modern dental practices stay top of mind with patients.
In this session, you’ll learn:
• How to transform routine communications from forgettable to engaging
• Practical strategies to improve patient recall, attendance, and loyalty
• Tips for using technology and personalised messaging to streamline outreach
Whether you’re looking to reduce no-shows, increase engagement, or simply make patient communications easier, this session will provide actionable insights you can implement straight away
Aims
To provide insight into how patient communications influence engagement, attendance, and loyalty
To explore practical strategies for making communications personalised, timely, and memorable
To highlight common challenges in patient messaging and how to overcome them
To equip dental teams with actionable techniques to improve patient retention and satisfaction
Learning Outcomes
- Understand how effective patient communications impact recall, engagement, and loyalty- Be able to identify common pitfalls that make communications forgettable- Understand strategies to make messaging personalised, timely, and effortless- Be able to implement practical techniques to keep your practice top of mind
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