Professional, proactive, prepared: mastering complaint management in 2026
15 May 2026
Practice Owners & Business Management Theatre
A
,
D
Learning Content
Explore where complaints originate and how to prevent them through stronger communication and systems · Identify complaint types, early warning signs, and legal requirements · Build team confidence to handle complaints professionally · Use feedback to reduce complaints and drive long-term improvement.
Aims
To recognise where potential complaints come from - To understand how to use preventative techniques to reduce issues and provide the right solutions - To strengthen communication and observation skills to support better outcomes for patients and the practice.
Learning Outcomes
- Recognise complaint types and their root causes
- Equip your team to handle complaints confidently, consistently, and correctly
- Know the legal and regulatory requirements for dental practices Turn feedback into better communication and continuous improvement
.png){kind=logo}
