Professional, proactive, prepared: mastering complaint management in 2026
15 May 2026
Practice Owners & Business Management Theatre
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Learning Content
Explore where complaints originate and how to prevent them through stronger communication and systems -Identify complaint types, early warning signs, and legal requirements - Build team confidence to handle complaints professionally - Use feedback to reduce complaints and drive long-term improvement.
Aims
Recognise complaint types and their root causes - Equip your team to handle complaints confidently, consistently, and correctly - Know the legal and regulatory requirements for dental practices - Turn feedback into better communication and continuous improvement.
Learning Outcomes
- Recognise complaint types and their root causes
- Equip your team to handle complaints confidently, consistently, and correctly
- Know the legal and regulatory requirements for dental practices Turn feedback into better communication and continuous improvement
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