This session explores where potential complaints within a dental practice originate and how to prevent them through stronger communication, improved systems, and confident team training. Delegates will learn how to identify different types of complaints, recognise early warning signs, and understand the legal and regulatory requirements that underpin effective complaint handling. The session provides practical strategies to reduce complaints, protect the practice’s reputation, and implement long-term improvements through structured feedback and enhanced team communication skills. By the end, attendees will feel more confident, consistent, and prepared to handle complaints professionally and proactively.