The tech‑powered patient journey
15 May 2026
Dental Business Theatre
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Learning Content
Patient expectations are changing, with increased demand for timely communication, smooth access and personalised interactions. This session explores how AI and digital tools are being used in dental practices to streamline workflows, support communication and enhance the overall patient experience.
Aims
To explore how AI and digital technologies are transforming patient expectations and practice operations, and to build awareness of how these tools can support communication, efficiency, patient engagement and long-term patient retention within dental practices.
Learning Outcomes
- Understand the role of AI and digital tools in enhancing the patient journey across key touchpoints, from enquiry to ongoing care
- Recognise digital solutions currently being used by successful practices to streamline workflows and reduce administrative burden
- Understand how digital communication can contribute to patient trust and engagement
- Identify opportunities for using digital tools
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