Customer Service Practitioner Apprenticeship Level 2
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A Level 2 Customer Service Apprenticeship is a training programme that provides you with the skills and knowledge needed to deliver excellent customer service. The programme is designed for individuals who are new to customer service or those who wish to develop their skills further. The apprenticeship is typically completed over 12-18 months.
You will also develop essential employability skills such as time management, team work and problem solving.
During your apprenticeship, you will learn a range of skills that will help you to provide excellent customer service. These include:
- Understanding customer service principles and practices
- Communication skills and techniques
- Building and maintaining relationships with customers
- Handling customer complaints and queries
As an apprentice you will learn through a mixture of on-the-job training and classroom based learning. The benefits of doing a Level a 2 Customer Service Apprenticeship include:
- Hands-on experience: You will gain valuable on-the-job experience working in a customer service environment.
- Earn while you learn: You will be paid by your employer during your training
- You will receive support from Halesowen College and your employer during your apprenticeship.
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